ABC Keystone (map)

Productive Conflict: Communication, Conflict Resolution and Negotiation Skills

APRIL 18 & 25, 2017 / 7:30 AM - 11:30 AM (EACH DAY)

It’s important for supervisors to be able to handle conflict.  This training builds on the theme that conflict is a part of doing business and that each employee must be able to handle conflict in a positive manner. This course will provide an abbreviated DiSC profile and enhanced conflict and negotiations skills designed to help create positive working relationships.

Benefits of Attending:
  • Learn to work more effectively with others.
  • Build your negotiating skills.
  • Understand creative compromise and the best way to make concessions.
  • Handle tough negotiation issues.
  • Gain savvy negotiation skills for success.
  • Turn conflicts into opportunities.
  • Discover competitive and collaborative models of negotiation.
  • Conduct negotiations with confidence.
  • Learn five steps to resolving conflict.
  • Gain practical skills, strategies and tactics that can be put to use immediately.

Hear more from instructor Mike Greene:

Download a flyer for detailed course information.

Preferred registration date: April 11, 2017
Registration Fees:
Non Member $414.00
Member (cash/invoice) $290.00
Member (credit card) $298.00