ABC Keystone (map)

Strategic Customer Care

May 16, 23, 30, june 6, 13, 20, 27, & July 11, 2017
8:00 AM10:00 AM (each Day)

Customer Service - asset or liability? What are our expectations of people on the frontline? We’re asking them to make outgoing calls, cross-sell and up-sell, along with the expectation of providing higher service levels. But, are we preparing them to do these tasks well, or are we setting them up for failure? Strategic Customer Care is not a ‘quick-fix’ solution to success; it provides incremental reinforcement training to ensure a return on investment. In addition to providing proven technical skills, focus is placed on having positive attitudes and managing productive behaviors to effectively implement winning strategies.

Benefits of attending:

Attendees will learn to approach their interactions and communications in a different way. Grow confidence and self-esteem by gaining control of your conversation and interactions to feel more at ease whether with internal or external customers. Participants will also take the DISC behavioral assessment and use it to improve their interactions with others.

Hear from instructor, Greg Orth:

Preferred registration date: May 9, 2017

Please download a flyer for additional details

Price includes: various course materials and certificate of completion

Registration Fees:
Member (cash/invoice) $1,495.00
Member (credit card) $1,540.00
Non Member $2,135.00