Strategic Customer Care: Take Care of Your Customers Before Someone Else Does!
May 16, 23, 30, june 6, 13, 20, 27, & July 11, 2017
8:00 AM – 10:00 AM (each Day)
Customer Service - asset or liability? What are our expectations of people on the frontline? We’re asking them to make outgoing calls, cross-sell and up-sell, along with the expectation of providing higher service levels. But, are we preparing them to do these tasks well, or are we setting them up for failure? Strategic Customer Care is not a ‘quick-fix’ solution to success; it provides incremental reinforcement training to ensure a return on investment. In addition to providing proven technical skills, focus is placed on having positive attitudes and managing productive behaviors to effectively implement winning strategies.
Participants will also take the DISC behavioral assessment and use it to improve their interactions with others.
Benefits of attending:
- Ensure a return on investment.
- Grow confidence and self-esteem.
- Gain control of your conversations.
- Feel at ease with customers.
- Improve your interactions with others.
- Build your formula for success.
Hear from instructor, Greg Orth:
is the owner and president of Sandler Training in Lancaster, PA, as well as being a certified DISC instructor. Sandler Training builds sales, management, leadership, behavioral and customer service training programs to suit the individual business owner or professional as well as programs for larger organizations. Success is achieved through on-going, reinforcement programs that include assessments, weekly training sessions, one-on-one coaching as well as customized in-house training programs.
Who Should Attend:
Any person on the frontlines who interacts with customers on a routine basis should attend.
This includes sales representatives, inside sales representatives, customer service representatives and more!
Preferred registration date: May 9, 2017
Price includes: various course materials and certificate of completion
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