Providing Quality Customer Service – Professional Development
Manheim Office 135 Shellyland Road, Manheim, PA, United StatesKeys to Attract and Retain Customers | Gain insight into your Customer Service Culture, what leads to dissatisfaction & the processes you can implement to grow solid, lasting relationships within the industry. | Part of the Professional Development Series
Employment Assessments – Part of the Human Resources Management Academy – Virtual Course
VIRTUAL COURSE: Incorporating Assessments Into Hiring & Staff Development | Maximize the opportunity to get to know your candidates! Understand how to review the individual participant assessment and predict performance to make the right hire.
Positive Assertiveness – Professional Development
Manheim Office 135 Shellyland Road, Manheim, PA, United StatesSuccessful Interactions Result in Win-Win Outcomes! | Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. | Part of the Professional Development Series
Coaching Employees, Performance Feedback & Appraisals – Part of the Human Resources Management Academy – Virtual Course
VIRTUAL COURSE: Best Practices for Expectations, Goals & Appraisals | Gain best practices on developing and delivering performance appraisals and beyond! Build organizational efficiency by ensuring that individuals perform to the best of their ability and develop their potential through coaching and appropriate rewards.