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April 2019

Mental Fitness for Leaders: Building Healthy Teams & Organizations

April 3 @ 8:00 am - 10:00 am
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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Wednesdays, April 3, 10, 17, 24, & May 1, 2019 / 8:00 am – 10:00 am
Learn, practice and develop a set of skills that result in health as well as personal and professional success.

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$595 – $775 23 tickets left

Conflict Management – Part of the Professional Development Series

April 11 @ 8:00 am - 11:00 am
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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Properly managed conflict can improve outcomes. Learn how to implement strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict. Discover how to choose and execute the strategy that best fits the situation and to successfully handle conflict while developing cooperation. This interactive training session will develop one’s skills on how to deal with conflict within the organization and with other coworkers.

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$125 – $160

SalesWorks! Generating Revenue & Developing Long Term Clients

April 17 @ 2:00 pm - 4:00 pm
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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April 17, 23, 30, May 7, 2019. Improve your sales performance while focusing on ways to maximize your impact on your customers!

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$360 – $514

May 2019

Quality Customer Service – Part of the Professional Development Series

May 9 @ 8:00 am - 11:00 am
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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Improve your customer service skills and develop enhanced customer service standards! Gain resources needed to offer excellent customer service and improve your standing in the marketplace. Understanding the foundation of good customer relations is key to the success of any business.

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$125 – $160

June 2019

Positive Assertiveness – Part of the Professional Development Series

June 13 @ 8:00 am - 11:00 am
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings.

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$125 – $160

July 2019

Accountability for Results – Part of the Professional Development Series

July 11 @ 8:00 am - 11:00 am
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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How do you and your team measure results? Accountability for results is the crucial step in producing outstanding performance. The success with which people hold themselves and their teams accountable is the key to a company’s future. Lack of accountability produces extreme frustration when it leads to lack of desired results. Master the skills needed to address personal and work accountability successfully.

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$125 – $160 200 tickets left

August 2019

Managing Change – Part of the Professional Development Series

August 8 @ 8:00 am - 11:00 am
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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Change must be realistic, achievable and measurable. What do you want to achieve with this change, why, and how will you know that the change has been achieved? Who is affected by this change, and how will they react to it? How much of this change can you achieve yourself, and what parts of the change do you need help with? Learn aspects relevant to managing personal and organizational change ensuring that changes are smoothly and successfully implemented to achieve lasting benefits

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$125 – $160 200 tickets left

Key Employment Law Competencies for Supervisors

August 21 @ 8:00 am - 11:00 am
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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In a given circumstance, supervisors need to be able to identify the applicable employment law(s), and then proactively proceed in a manner that is in line with their organization’s policies. An oversight or mistake by a supervisor could yield significant legal risk to their organization. This course will help supervisors to be better prepared to handle these situations and avoid costly mistakes. This program has been approved for three HR Recertification Credit Hours toward a PHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, SPHRi™ recertification through HR Certification Institute's® (HRCI®).

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$125 – $179 200 tickets left

September 2019

Time Management – Part of the Professional Development Series

September 12 @ 8:00 am - 11:00 am
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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Get organized and manage your time for increased effectiveness and efficiency! Learn the skills to manage your time, achieve more, and be more effective.

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$125 – $160

SalesWorks! Generating Revenue & Developing Long Term Clients

September 24 @ 2:00 pm - 4:00 pm
ABC Keystone, 135 Shellyland Road
Manheim, PA 17545 United States
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September 24, October 1, 8, 15, 2019. Come out of your shell! If you stick with what’s comfortable, you’ll never grow!Challenge yourself and join us at ABC Keystone for “Sales Works” – four interactive sessions that will improve your Sales Performance while focusing on ways to maximize your impact on your customers. It’s all about “Focus and awareness” in using the best “tools” in delivering your service or product in a way that fulfills the needs, wants, and values of your customer…. BETTER THAN ANYONE ELSE!

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$360 – $514
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