Identify HR’s strategic, operational, and administrative roles within an organization.

Know key employment laws, prevent discrimination and harassment, minimize legal risks, classify jobs under the FLSA, and understand union basics and avoidance. Include essential policies in the Employee Handbook.

Learn to write job descriptions, manage HR records, and ensure compliance with reporting, equal opportunity, and affirmative action plans. Understand the value of HR audits and key evaluation areas.

Use effective recruiting strategies and sources, build a strong employment brand, and create compelling advertisements. Establish a robust hiring process, promote from within, and know the legal dos and don'ts of interview questions. Handle challenging hiring topics with care.

Establish critical competencies for positions, develop behavior-based interview questions targeting these competencies, and use interviewing strategies to assess cultural fit and values.

HR’s roles include forming business partnerships with leaders, managing organizational change, and overseeing communication systems. Key responsibilities involve strategic planning, developing HR management competencies, shaping organizational culture, advocating for employees, and upholding business ethics.

Conduct a professional internal investigation of employee conduct, handle disciplinary actions and terminations effectively, and follow the appropriate steps in progressive discipline. Understand typical disciplinary steps for various infractions, consider key issues before termination, and be aware of legal risks associated with improper terminations.