Leadership Development at ABC Keystone


The true test of Leadership is how well you function in a crisis.”- Brian Tracy


Being in leadership during “normal” times can be challenging, at best. In this time of crisis, focus on self-leadership. It’s perfectly normal to question your own ability to handle the crisis at hand. Follow the airline instruction “put on your own mask before helping others.”

You must focus on yourself first! Here’s how:

  • Establish a routine and stick to it. This will bring a sense of control and normalcy to your life. Include stress reduction as part of your routine.
  • Watch your influencers. Limit time on news and social media. Ensure you are getting positive inputs with TED talks, pod casts, and people who will make a difference in your outlook.
  • List the character traits your team needs to see from you right now. Pick the most important ones and live by them.

For the team:

  • Communicate often (2-3 times per week). Communicate with confidence, clarity, calmness and positive resolve. If your team is too large for individual touches, use virtual meetings, conference calls, or e-mailed videos. They need to see and hear from you.
  • Show empathy. Let your decisions and actions show your team that you care about them personally. Ask how they are doing, listen intently, and be prepared to respond.
  • Be transparent. You have an opportunity to discuss current challenges, brainstorm solutions, and develop action plans. Now is the perfect time to delegate and engage the team for common goals.

Great leaders bring direction and resolve in the midst of crisis. Your team needs that from you right now. If you feel overwhelmed, delegate what you are able.

Stay strong and remember that this is only temporary.

Jeff Witmer, Owner/Partner, Pathway Business Advisors, started and developed a nationwide, industry leading business generating over $16M. He’s an expert in various aspects of business management and systems, including: team development, sales and marketing, finance and accounting, and information technology.

Posted May 6, 2020