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Providing Quality Customer Service: Taking Care of Your Customers…Before Someone Else Does!

March 28, 2018 @ 8:00 am - 11:00 am

$125 – $179

Providing Quality Customer Service: Taking Care of Your Customers…Before Someone Else Does!


NEW DATE! Rescheduled due to weather:
Wednesday, March 28, 2018  / 8:00 am – 11:00 am


Improve your customer service skills and develop enhanced customer service standards! The most valuable assets that a company has are its customers. Attracting and retaining customers is key to success in any industry, and quality-run companies need to continually look for ways to improve their customer relationships. Gain resources needed to offer excellent customer service and improve your standing in the marketplace. Understanding the foundation of good customer relations is key to the success of any business.

This training is for any organization that is committed to providing quality customer service. A number of organizations profess to have customer service, but they do not train their associates to understand what that means. Discover how to increase your skills to attract and maintain customers.


“This was a great class! The little details can make a huge impact to our company and our clients.”
– Elizabeth Hall, Wenrich Painting, Inc.

“This was an excellent topic, and the instructor did a good job presenting.”
– John Polites, Schaedler Yesco

Benefits of Attending:

  • Discover why you need to improve customer service
  • Determine what professional customer service means
  • Learn why it is important to manage the customer service experience
  • Evaluate your skills in handling difficult customers
  • Determine why your customers get upset and what actions you can take to resolve the customer issue
  • Learn how to communicate with difficult customers
  • Discover words that can help with a positive customer service experience
  • Discover what your customer wants in the customer service experience
  • Learn how to listen to your customers
  • Gain guidelines for dealing with the difficult customer
  • Share customer service ideas and best practices

Develop Your Knowledge and Learn More About:

  • How to evaluate your customer service standards
  • What happens with dissatisfied customers
  • Positive behaviors with a Customer Service Representative (CSR)
  • Professionalism within your organization
  • Process and outcomes for customer service
  • Customer service issues can be avoided

Who Should Attend:

Anyone who wants to improve their organization’s customer service experience, and anyone who wants to personally improve their customer service skills should attend.


David L. Wauls, CCE Senior Consultant: Since 2013, Dave has been a Management Consultant-Trainer with the Samaritan Business Consulting. He was previously a Senior Consultant of LMA Consulting Group. An experienced teacher, trainer and motivator, he came to the Lancaster area after being recruited as executive vice-president for the Lancaster Chamber of Commerce & Industry and serving as executive director of two other Pennsylvania Chambers of Commerce. He earned a Bachelor’s in Business Education from Bloomsburg University.

Price includes: various course materials, certificate of completion.

ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Angela at the Chapter office: (717) 653-8106.

Preferred registration date: March 14, 2018

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March 28, 2018
8:00 am - 11:00 am
$125 – $179
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ABC Keystone
135 Shellyland Road
Manheim, PA 17545 United States
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