Conflict Management: Turning Conflicts into Opportunities!

April 24, 2018  / 8:00 am – 11:00 am

Properly managed conflict can improve outcomes. Learn how to implement strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict. Discover how to choose and execute the strategy that best fits the situation and to successfully handle conflict while developing cooperation. This interactive training session will develop one’s skills on how to deal with conflict within the organization and with other coworkers.

“There was a lot of good information shared regarding addressing conflicts productively.”
– Scott McDowell, Garrety Glass, Inc.

“Very helpful in dealing with some conflicts.”
– Michael Ort, H.B. McClure Company

Benefits of Attending:

• Discover how to assess your skills related to dealing with conflict
• Discover ways to sense conflict
• Learn the positive and negative flow of conflict
• Learn the five step process in resolving conflict
• Discover why it is important to establish ground rules for resolving conflict
• Learn why it is important to use “I” messages
• Learn modes of dealing with conflict
• Practice conflict resolution skills and receive feedback

Develop Your Knowledge and Learn More About:

• Self assessing your conflict resolution skills
• How to establish ground rules for resolving conflict
• Evaluating your strengths and weaknesses in dealing with conflict
• Assessing why conflict occurs within your organization

Who Should Attend:

Anyone who is having difficulty with resolving conflict and anyone who wants to improve how their organization resolves conflict should attend.

Instructor:

David L. Wauls, CCE Senior Consultant: Since 2013, Dave has been a Management Consultant-Trainer with the Samaritan Business Consulting. He was previously a Senior Consultant of LMA Consulting Group. An experienced teacher, trainer and motivator, he came to the Lancaster area after being recruited as executive vice-president for the Lancaster Chamber of Commerce & Industry and serving as executive director of two other Pennsylvania Chambers of Commerce. He earned a Bachelor’s in Business Education from Bloomsburg University.

Price includes: various course materials, certificate of completion.

Preferred registration date: April 17 2018

ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Angela at the Chapter office: (717) 653-8106.

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