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Coronavirus (COVID-19) Update: All ABC Keystone on-site classes/events/meetings have been postponed until following 6/5/20. Please watch for updates here.
Thank you for your understanding.
June 4 @ 8:00 am - 11:00 am$125 – $160
Part of the Professional Development Series
June 4, 2020 / 8:00 am – 11:00 am
Successful Interactions Result in Win-Win Outcomes
Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. It’s OK to be assertive. In fact, positive assertiveness will help you create and maintain honest, healthy working relationships.
This is a great course for customization – contact Barbara@abckeystone.org to bring it to your office and train your team together.
- Gain an assertiveness style
- Discover ways to develop and practice positive assertiveness
- Use body language to help reflect your assertiveness
- Learn how to communicate effectively using positive assertiveness
- Develop your personal action plan for change
- Defining assertiveness
- Learning the difference between passive, aggressive and assertive
- Guidelines for being assertive
- Positive approach to being assertive
- Dealing with conflict
- Communication skills to be assertive
- DESK – model for being assertive
- Handling difficult styles
Our Members Say it Best:
I plan to transfer my notes from this class into action in my role and company-wide.”
– Chris Lilgore, industrial Cualk & Seal, Inc.
Who Should Attend:
Owners, Managers, Team Leaders and everyone looking to create and maintain honest working relationships will benefit from this seminar.
David L. Wauls, CCE – Since 2013, Dave has been a Management Consultant-Trainer with Samaritan Business Consulting. He was previously a Senior Consultant of LMA Consulting Group. An experienced teacher, trainer and motivator, Dave came to the Lancaster area after being recruited as executive vice-president for the Lancaster Chamber of Commerce & Industry and serving as executive director of two other Pennsylvania Chambers of Commerce. He earned a Bachelor’s in Business Education from Bloomsburg University.
Dave has coached numerous on-site learning and performance seminars at organizations throughout the Susquehanna Valley. Interacting effectively with people from senior executives to frontline employees, he understands the impact of clear communication and targeted training on an organization’s bottom line. Dave has conducted numerous onsite learning and performance seminars, with consistent results and high ratings from both attendees and supervisors. He has created public seminars on a variety of topics, including interview training, basic and advanced supervisory programs, assertiveness and time management. Dave facilitates executive board retreats and organizational planning sessions in person and online.
Sessions in this Series:
- March 5, 2020: Delegating for Results
- April 2, 2020: Conflict Management
- May 7, 2020: Quality Customer Service
- June 4, 2020: Positive Assertiveness
- July 9, 2020: Accountability for Results
- August 6, 2020: Managing Change
- September 3, 2020: Time Management
Individual or a Company representative registered for a total of four out of seven sessions within the Professional Development series will receive a one hour free Consulting session, at Samaritan Business Consulting with Dave Wauls (session one hour in length).
Preferred registration date: Seven days prior to session date
Price includes: 3 hours of instruction and hands-on activities, course materials, coffee and snacks
If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.
ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Michele at the Chapter office: (717) 653-8106.
EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, payments may be deductible by members as an ordinary, necessary business expense. See your accountant for details.
ABC Keystone Membership can help you advance your business!
Contact Mike Bachman Director of Membership to find out more.