ABC Keystone offers Career Development Education, Safety Training, Networking Events & Advocacy Engagement to Members.
Select education & training seminars are open to non-members.
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Note: If you have any difficulties registering, please call (717) 653-8106. Thank you!

Coronavirus (COVID-19) Update:
ABC Keystone continues to prioritize your safety to help prevent the spread of COVID-19. When you visit Chapter headquarters you will now see CDC-recommended safety precautions in place including COVID-19 symptom screenings, face mask requirements, enhanced cleaning measures and the implementation of social distancing to protect your health. We thank you in advance for your cooperation as we open up under these guidelines. Please enter the building at Door 1 when you arrive.

We can customize classes for you at your site! Customized training at your site is available following a review of the location for the implementation of current CDC recommended COVID-19 safety guidelines. Please reach out to (Safety) or (Career Development) for more information.

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Productive Conflict: Communication, Conflict Resolution and Negotiation Skills

May 5 @ 12:00 pm - 4:00 pm

$395 – $525

Productive Conflict Seminar ABC Keystone

Productive Conflict:
Communication, Conflict Resolution and Negotiation Skills

May 5 & 11, 2021 | 12:00 pm – 4:00 pm

Create Positive Working Relationships with Confidence!

This comprehensive, interactive course explores how to approach difficult situations for positive results. Learn to choose and execute strategies that best fit the situation, successfully handle conflict and build cooperation.

Gain informative “take away and use immediately” training in the areas of communication, conflict resolution and negotiation skills, when it comes to working with others.

Our Members Say it Best:

“What I learned today can be used for all life situations.”
– Shannon Martin, EG Stoltzfus Construction, LLC

“The training was a benefit as it helped me understand the different personalities and how I can better communicate with them.”
– Mark McAbee, Wagman Construction, Inc.

Benefits of Attending:

  • Discover the power of dialogue
  • Stay focused, even under stress
  • Learn to notice when safety is a risk
  • Create an open communication environment
  • Turn conversations into action and results

Enhance Your Understanding – Topics Covered:

  • Crucial conversations
  • Speaking through difficult circumstances
  • Persuasive v. abrasive speech
  • Listening skills development
  • Advice for handling tough conversations

Who Should Attend:

New hire, sales personnel, field supervision, project engineers and project managers, office personnel, customer service representatives, management, supervisory, up to the CEO. This course is valuable for those looking to train in the areas of conflict resolution and negotiation skills, when it comes to working with others.


Mike Greene is the owner of IntegrityWorks Coaching – an integrity-driven coaching, training and consulting company focused on planned and purposeful growth for individuals, teams and organizations, with a specific focus on leadership, sales, communication and team development. Mike is a certified instructor and partner in Everything DiSC and The Five Behaviors of a Cohesive Team.  Mike is also a Certified John Maxwell Coach.

Mike is the author of three books, 60 Second Time Out, 60 Second Leadership and 60 Second Perspective written to bring personal and professional development to sales and business leaders. Published in five countries, Mike’s books have reached sales exceeding 60,000 copies worldwide.

Mike and his wife Amy have been married for over 30 years – committed to an exciting relationship centered in their faith and what Amy calls CPR (compromise, pursuit, and respect). Mike and Amy have three children – their first three protégés in life and plan nearly everything outside their careers around their family.

COVID-19 Safety Update:

Your health and safety are our number one priority. Total registration numbers may need to be limited to observe safety requirements, and early registration is encouraged. Please check back for updates, watch for update emails from the Chapter following your registration, or call our office at (717) 653-8106. Thank you in advance for your patience and cooperation. Please enter Door 1 when you arrive.

Registration Details:

Preferred registration date: Seven days prior to session start date
If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.

Price includes: various course materials, DiSC profile, certificate of completion

ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Kelly at the Chapter office: (717) 653-8106.

EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, payments may be deductible by members as an ordinary, necessary business expense. See your accountant for details.


ABC Keystone Membership can help you advance your business!
Contact Mike Bachman Director of Membership to find out more.


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Member: Productive Conflict, Starts 5/5/21
$ 395.00
Non-member: Productive Conflict, Starts 5/5/21
$ 525.00
Please select ticket quantity prior to submitting


May 5
12:00 pm - 4:00 pm
$395 – $525
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Kelly Stuttler


ABC Keystone
135 Shellyland Road
Manheim, PA 17545 United States
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