Note: If you have any difficulties registering, please call (717) 653-8106. Thank you!

Coronavirus (COVID-19) Update:
ABC Keystone continues to prioritize your safety to help prevent the spread of COVID-19. When you visit Chapter headquarters you will now see CDC-recommended safety precautions in place including COVID-19 symptom screenings, face mask requirements, enhanced cleaning measures and the implementation of social distancing to protect your health. We thank you in advance for your cooperation as we open up under these guidelines. Please enter the building at Door 1 when you arrive.

We can customize classes for you at your site! Customized training at your site is available following a review of the location for the implementation of current CDC recommended COVID-19 safety guidelines. Please reach out to (Safety) or (Career Development) for more information.

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Productive Conflict: Communication, Conflict Resolution and Negotiation Skills

November 7, 2019 @ 12:30 pm - 4:30 pm

$299 – $425

Productive Conflict: Communication, Conflict Resolution and Negotiation Skills


November 7 & 14, 2019  / 12:30 pm – 4:30 pm



Create Positive Working Relationships with Confidence

Productive Conflict Seminar ABC Keystone

This comprehensive, interactive course explores how to approach difficult situations for positive results! Properly managed conflict can improve outcomes. Within all levels of an organization, it’s important to know how to implement strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict. Learn to choose and execute strategies that best fits the situation, and to successfully handle conflict while developing cooperation.


Informative “take away and use immediately” training in the areas of communication, conflict resolution and negotiation skills, when it comes to working with others.


Our Members Say it Best:

“What I learned today can be used for all life situations.”
– Shannon Martin, EG Stoltzfus Construction, LLC

“Training was a benefit as it helped me understand the different personalities and how better I can communicate with them.”
– Mark McAbee, Wagman Construction, Inc.

Benefits of Attending:

  • Discover the power of dialogue
  • Stay focused, even under stress
  • Learn to notice when safety is a risk
  • Create an open communication environment
  • Turn conversations into action and results

Enhance Your Understanding – Topics Covered:

  • Crucial conversations
  • Speaking through difficult circumstances
  • Persuasive v. abrasive speech
  • Listening skills development
  • Advice for handling tough conversations

Who Should Attend:

New hire, sales personnel, field supervision, project engineers and project managers, office personnel, customer service representatives, management, supervisory, up to the CEO. Looking to train in the areas of conflict resolution and negotiation skills, when it comes to working with others.


Mike Greene, Integrity Works: For over 27 years, Mike has been an exceptional sales and business leader with proven experience in business coaching and development, sales planning and execution and vertical and horizontal market expansion, while building strong and lasting relationships with clients, associates and partners. As owner of IntegrityWorks Coaching, Mike has worked with numerous business owners, sales professionals and leaders in revenue growth, operational efficiencies, strategic planning, organizational development, communication, and various forms of personal and professional accountability. He and his wife, Amy have been married for 25 years and reside in Carlisle with their three kids.

Price includes: various course materials, DiSC profile, certificate of completion and a light snack.

If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.

Preferred registration date: October 31, 2019

ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Michele at the Chapter office: (717) 653-8106.

EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, payments may be deductible by members as an ordinary, necessary business expense. See your accountant for details.

ABC Keystone Membership can help you advance your business! Contact Mike Bachman Director of Membership to find out more!




November 7, 2019
12:30 pm - 4:30 pm
$299 – $425
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Michele Cook


ABC Keystone
135 Shellyland Road
Manheim, PA 17545 United States
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