at ABC Keystone
135 Shellyland Road
Manheim, PA 17545
Gain insight into your Customer Service Culture, what leads to dissatisfaction, and the processes you can implement to grow solid, lasting relationships within the industry.
This is an excellent course for customization – contact Barbara@abckeystone.org to bring it to your office and train your team together.
Owners, managers, field leaders, business development, marketing, human resources professionals, and those looking to grow into leadership positions will benefit from this session.
Karen Snyder – Karen is currently the Global Vice President of Talent Management for Ultra, a global defense company based in the UK, where she oversees employee development, succession planning, learning and development, and employee engagement for 5000 employees worldwide. She has a variety of both international and domestic Human Resources experience. She has spent numerous years as a Human Resources Executive, responsible for organizational design, recruitment, retention, and development of key employees. She has designed and presented leadership training in 4 countries and integrated three businesses globally. Karen is well-versed in DE&I programs, coaching, mentoring, and leadership development from Emerging Leaders to Executives.
Karen holds a Bachelor’s Degree in Business Administration and professional certifications, including SPHR, and SHRM-SCP. She is a co-active trained Executive Coach, serves on the Board of Directors and Professional Development Committee for Lancaster SHRM, co-chair for the HCM Series with the Lancaster Chamber, is a certified yoga instructor, and volunteers as a teacher for Junior Achievement.
Individuals or a company representative registered for four out of seven sessions within the Professional Development series will receive a one-hour free consulting session at Samaritan Business Consulting (session one hour in length).
Preferred registration date: Seven days before the session date
Price includes: three hours of instruction, hands-on activities, and course materials
If you must cancel for any reason, please get in touch with us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.
ABC Members may select the option to be invoiced. Non-members will need to please pay at the time of registration either via credit card payment online or by calling the Chapter office: (717) 653-8106.
EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, members may deduct payments as an ordinary, necessary business expense. See your accountant for details.
ABC Keystone Membership can help you advance your business!
Contact Mike Bachman, Director of Membership, to find out more.