Events, Education & Training Calendar

We are passionate about
free enterprise advocacy,
workforce education and training,
business-to-business connections,
career pathway development, and
instilling a safety culture
in all sectors of the construction industry.

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Providing Quality Customer Service – Professional Development

August 7, 2024 @ 8:00 am - 11:00 am

$150.00 – $1,150.00

Professional Development Series at ABC Keystone

Providing Quality Customer Service

Part of the Professional Development Series

August 7, 2024 | 8:00 am – 11:00 am

at ABC Keystone
135 Shellyland Road
Manheim, PA 17545

Keys to Attract and Retain Customers

Seminar Description:

Gain insight into your Customer Service Culture, what leads to dissatisfaction, and the processes you can implement to grow solid, lasting relationships within the industry.

This is an excellent course for customization – contact to bring it to your office and train your team together.

Benefits of Attending:

  • Offer consistently excellent customer service
  • Improve standing in the marketplace
  • Manage the customer experience rather than “winging it.”
  • Gain practice in dealing with challenging situations
  • Handle demanding customers and situations while preserving relationships
  • Establish procedures for consistent execution

Topics Covered:

  • How to evaluate your customer service standards
  • Reasons behind customer dissatisfaction
  • Positive behaviors and avoiding customer service issues
  • Personal and organizational professionalism
  • Process and outcomes for consistently excellent customer service

Who Should Attend:

Owners, managers, field leaders, business development, marketing, human resources professionals, and those looking to grow into leadership positions will benefit from this session.


karen snyder

Karen Snyder – Karen is currently the Global Vice President of Talent Management for Ultra, a global defense company based in the UK, where she oversees employee development, succession planning, learning and development, and employee engagement for 5000 employees worldwide. She has a variety of both international and domestic Human Resources experience. She has spent numerous years as a Human Resources Executive, responsible for organizational design, recruitment, retention, and development of key employees. She has designed and presented leadership training in 4 countries and integrated three businesses globally. Karen is well-versed in DE&I programs, coaching, mentoring, and leadership development from Emerging Leaders to Executives.

Karen holds a Bachelor’s Degree in Business Administration and professional certifications, including SPHR, and SHRM-SCP. She is a co-active trained  Executive Coach, serves on the Board of Directors and Professional Development Committee for Lancaster SHRM, co-chair for the HCM Series with the Lancaster Chamber, is a certified yoga instructor, and volunteers as a teacher for Junior Achievement.

Sessions in this Series:

  • March 6, 2024 – Delegating for Results
  • April 3, 2024 – Building Accountability
  • May 1, 2024 – Successfully Managing Change
  • June 5, 2024 – Conflict Management
  • July 10, 2024 – Time Management
  • August 7, 2024 – Providing Quality Customer Service
  • September 4, 2024 – Positive Assertiveness

Individuals or a company representative registered for four out of seven sessions within the Professional Development series will receive a one-hour free consulting session at Samaritan Business Consulting (session one hour in length).

Registration Details:

Preferred registration date: Seven days before the session date

Price includes: three hours of instruction, hands-on activities, and course materials

If you must cancel for any reason, please get in touch with us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.

ABC Members may select the option to be invoiced. Non-members will need to please pay at the time of registration either via credit card payment online or by calling the Chapter office: (717) 653-8106.

EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, members may deduct payments as an ordinary, necessary business expense. See your accountant for details.

ABC Keystone Membership can help you advance your business!
Contact Mike Bachman, Director of Membership, to find out more.


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Member: Providing Quality Customer Service, 8/7/2024
$ 150.00
Non-Member: Providing Quality Customer Service, 8/7/2024
$ 200.00
Member: The Entire Professional Development Series
$ 875.00
Member: The Entire Professional Development Series
$ 1,150.00


August 7, 2024
8:00 am - 11:00 am
$150.00 – $1,150.00
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ABC Keystone
135 Shellyland Road
Manheim, PA 17545 United States
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