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Quality Customer Service – Part of the Professional Development Series

May 9, 2019 @ 8:00 am - 11:00 am

$125 – $160

Quality Customer Service – Part of the Professional Development Series


Thursday, May 9, 2019  / 8:00 am – 11:00 am



Improve your customer service skills and develop enhanced customer service standards! The most valuable assets that a company has are its customers. Attracting and retaining customers is key to success in any industry, and quality-run companies need to continually look for ways to improve their customer relationships. Gain resources needed to offer excellent customer service and improve your standing in the marketplace. Understanding the foundation of good customer relations is key to the success of any business.

This training is for any organization that is committed to providing quality customer service. A number of organizations profess to have customer service, but they do not train their associates to understand what that means. Discover how to increase your skills to attract and maintain customers.

Our Members Say it Best:

“This was a great class! The little details can make a huge impact to our company and our clients.”
– Elizabeth Hall, Wenrich Painting, Inc.

“This was an excellent topic, and the instructor did a good job presenting.”
– John Polites, Schaedler Yesco

Benefits of Attending:

  • Discover why you need to improve customer service
  • Determine what professional customer service means
  • Learn why it is important to manage the customer service experience
  • Evaluate your skills in handling difficult customers
  • Determine why your customers get upset and what actions you can take to resolve the customer issue
  • Learn how to communicate with difficult customers
  • Discover words that can help with a positive customer service experience
  • Discover what your customer wants in the customer service experience
  • Learn how to listen to your customers
  • Gain guidelines for dealing with the difficult customer
  • Share customer service ideas and best practices

Develop Your Knowledge and Learn More About:

  • How to evaluate your customer service standards
  • What happens with dissatisfied customers
  • Positive behaviors with a Customer Service Representative (CSR)
  • Professionalism within your organization
  • Process and outcomes for customer service
  • Customer service issues can be avoided

Who Should Attend:

Anyone who wants to improve their organization’s customer service experience, and anyone who wants to personally improve their customer service skills should attend.

Sessions in this Series:

Click for session details or register for individual sessions:

Can’t make every session – share the series with other team members!


Individual or a Company representative registered for a total of four out of seven sessions within the Business Success Through People – Professional Development series will receive a one hour free Consulting session, at Samaritan Business Consulting with Dave Wauls (session one hour in length).


David L. Wauls, CCE – Since 2013, Dave has been a Management Consultant-Trainer with Samaritan Business Consulting. He was previously a Senior Consultant of LMA Consulting Group. An experienced teacher, trainer and motivator, Dave came to the Lancaster area after being recruited as executive vice-president for the Lancaster Chamber of Commerce & Industry and serving as executive director of two other Pennsylvania Chambers of Commerce. He earned a Bachelor’s in Business Education from Bloomsburg University.

Dave has coached numerous on-site learning and performance seminars at organizations throughout the Susquehanna Valley. Interacting effectively with people from senior executives to frontline employees, he understands the impact of clear communication and targeted training on an organization’s bottom line. Dave has conducted numerous onsite learning and performance seminars, with consistent results and high ratings from both attendees and supervisors. He has created public seminars on a variety of topics, including interview training, basic and advanced supervisory programs, assertiveness and time management. Dave facilitates executive board retreats and organizational planning sessions in person and online.

Preferred registration date: 7 days prior to session date

Price includes: Includes various course materials and certificate of completion. ** Individual or a Company representative registered for a total of four out of seven sessions within the Business Success Through People Professional Development series will receive a one hour free Consulting session.

If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.

ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Michele at the Chapter office: (717) 653-8106.

ABC Keystone Membership can help you advance your business! Contact Mike Bachman Director of Membership to find out more!




May 9, 2019
8:00 am - 11:00 am
$125 – $160
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Michele Cook


ABC Keystone
135 Shellyland Road
Manheim, PA 17545 United States
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