Improve your customer service skills and develop enhanced customer service standards! The most valuable assets that a company has are its customers. Attracting and retaining customers is key to success in any industry, and quality-run companies need to continually look for ways to improve their customer relationships. Gain resources needed to offer excellent customer service and improve your standing in the marketplace. Understanding the foundation of good customer relations is key to the success of any business.
This training is for any organization that is committed to providing quality customer service. A number of organizations profess to have customer service, but they do not train their associates to understand what that means. Discover how to increase your skills to attract and maintain customers.
“This was a great class! The little details can make a huge impact to our company and our clients.”
– Elizabeth Hall, Wenrich Painting, Inc.
“This was an excellent topic, and the instructor did a good job presenting.”
– John Polites, Schaedler Yesco
Anyone who wants to improve their organization’s customer service experience, and anyone who wants to personally improve their customer service skills should attend.
Click for session details or register for individual sessions:
Individual or a Company representative registered for a total of four out of seven sessions within the Business Success Through People – Professional Development series will receive a one hour free Consulting session, at Samaritan Business Consulting with Dave Wauls (session one hour in length).
David L. Wauls, CCE – Since 2013, Dave has been a Management Consultant-Trainer with Samaritan Business Consulting. He was previously a Senior Consultant of LMA Consulting Group. An experienced teacher, trainer and motivator, Dave came to the Lancaster area after being recruited as executive vice-president for the Lancaster Chamber of Commerce & Industry and serving as executive director of two other Pennsylvania Chambers of Commerce. He earned a Bachelor’s in Business Education from Bloomsburg University.
Dave has coached numerous on-site learning and performance seminars at organizations throughout the Susquehanna Valley. Interacting effectively with people from senior executives to frontline employees, he understands the impact of clear communication and targeted training on an organization’s bottom line. Dave has conducted numerous onsite learning and performance seminars, with consistent results and high ratings from both attendees and supervisors. He has created public seminars on a variety of topics, including interview training, basic and advanced supervisory programs, assertiveness and time management. Dave facilitates executive board retreats and organizational planning sessions in person and online.
Price includes: Includes various course materials and certificate of completion. ** Individual or a Company representative registered for a total of four out of seven sessions within the Business Success Through People Professional Development series will receive a one hour free Consulting session.
If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.
ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Michele at the Chapter office: (717) 653-8106.