Benefits of Attending:

• Gain insights into strengthening customer relationships.
• Develope strategies for engaging your organization.
• Build customer relationships into your core business strategy to achieve organizational accountability that results in strong, authentic business relationships and a successful future.

Learn More About:

• Relationship building as a core value; institutionalized and executed
• Taking “founder relationships” and growing them in G-2 and G-3
• Forget the gifts – establish the partnership – build trust
• Training your team – self assess; assign ownership; achieve accountability; monitor results
• Keeping the customer relationship scorecard: Promoters, Passives, Detractors

Who Should Attend:

• Business development and sales managers
• Senior leaders
• Project managers

Instructor:

Rob Skacel, Ph.D., is a business psychologist and founder of True Edge Performance Solutions, an organization which provides executive coaching, organizational development, personnel assessment, business relationship management, and other consultation services to businesses and non-profit organizations.  Over the years, Rob has provided services to over 140 organizations and their leaders, in a variety of industry sectors such as construction, manufacturing, professional services, health care, agribusiness, education, non-profit, and trade associations.  He and his family live in Lancaster, PA.

Preferred registration date: September 18, 2018

Price includes light breakfast, current information materials, Q & A discussion time.

Free to Attend! Registration is required.

Click to download a flyer for more information.

ABC Keystone Membership can help you advance your business! Contact Mike Bachman Director of Membership to find out more!