Managing Customer Expectations When We’re “Crazy-busy”

Kristi Pronovost ABC Keystone YP Blog, The Merit Shop Spokesman Blog

By: Bethany Tesché, Director of Marketing & Client Relations, Houck Group, Inc. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.” – Richard Branson When asked how things are going in our industry, …