Time Management

Kristi Pronovost

Part of the Professional Development Series | Increase Efficiencies to Achieve More. Change must be realistic, achievable and measurable. Learn aspects relevant to managing personal and organizational change for positive outcomes.

Managing Change

Kristi Pronovost

Part of the Professional Development Series | Smooth and Successful Change Management Yields Lasting Results. Change must be realistic, achievable and measurable. Learn aspects relevant to managing personal and organizational change for positive outcomes.

Accountability for Results

Kristi Pronovost

Part of the Professional Development Series | Accountability Building for Successful Teams. Student focused learning with group skill practices, role playing, and coaching that completely immerse students into active learning! Master the skills needed to address personal and work accountability successfully.

Positive Assertiveness

Kristi Pronovost

Part of the Professional Development Series | Successful Interactions Result in Win-Win Outcomes. Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. It’s OK to be assertive. In fact, positive assertiveness will help you create and maintain honest, healthy working relationships.

Quality Customer Service

Kristi Pronovost

Part of the Professional Development Series | Keys to Attract and Retain Customers. Gain insight into your Customer Service Culture, what leads to dissatisfaction & the processes you can implement to grow solid, lasting relationships within the industry.

Conflict Management

Kristi Pronovost

Part of the Professional Development Series | Improve Outcomes Through Positive Strategies. Discover how to choose and execute the strategy that best fits your situation to successfully handle conflict while developing cooperation with co-workers and organizations.

SalesWorks!

Kelly Moore

September 24, October 1, 8, 15, 2019. Generating Revenue & Developing Long-Term Clients. Challenge yourself and join us at ABC Keystone for “Sales Works” – four interactive sessions that will improve your Sales Performance while focusing on ways to maximize your impact on your customers. It’s all about “Focus and awareness” in using the best “tools” in delivering your service or product in a way that fulfills the needs, wants, and values of your customer…. BETTER THAN ANYONE ELSE!