Learn to choose and execute strategies that best fits the situation, and to successfully handle conflict while developing cooperation.
September 24, October 1, 8, 15, 2019. Come out of your shell! If you stick with what’s comfortable, you’ll never grow!Challenge yourself and join us at ABC Keystone for “Sales Works” – four interactive sessions that will improve your Sales Performance while focusing on ways to maximize your impact on your customers. It’s all about “Focus and awareness” in using the best “tools” in delivering your service or product in a way that fulfills the needs, wants, and values of your customer…. BETTER THAN ANYONE ELSE!
Get organized and manage your time for increased effectiveness and efficiency! Learn the skills to manage your time, achieve more, and be more effective.
Change must be realistic, achievable and measurable. What do you want to achieve with this change, why, and how will you know that the change has been achieved? Who is affected by this change, and how will they react to it? How much of this change can you achieve yourself, and what parts of the change do you need help with? Learn aspects relevant to managing personal and organizational change ensuring that changes are smoothly and successfully implemented to achieve lasting benefits
How do you and your team measure results? Accountability for results is the crucial step in producing outstanding performance. The success with which people hold themselves and their teams accountable is the key to a company’s future. Lack of accountability produces extreme frustration when it leads to lack of desired results. Master the skills needed to address personal and work accountability successfully.
Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings.
Improve your customer service skills and develop enhanced customer service standards! Gain resources needed to offer excellent customer service and improve your standing in the marketplace. Understanding the foundation of good customer relations is key to the success of any business.
April 17, 23, 30, May 7, 2019. Improve your sales performance while focusing on ways to maximize your impact on your customers!
Properly managed conflict can improve outcomes. Learn how to implement strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict. Discover how to choose and execute the strategy that best fits the situation and to successfully handle conflict while developing cooperation. This interactive training session will develop one’s skills on how to deal with conflict within the organization and with other coworkers.
March 2019 – September 2019 | Today’s companies are faced with challenges in attracting, motivating, educating, and retaining employees. Survival can depend on finding and/or developing people. This comprehensive series of seven individual sessions provides the specialized knowledge and skills necessary for key personnel to effectively compete in today’s market and succeed!
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