Calendar

at ABC Keystone
135 Shellyland Road
Manheim, PA 17545

Successful Interactions Result in Win-Win Outcomes!

Seminar Description:

Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. It’s OK to be assertive. In fact, positive assertiveness will help you create and maintain honest, healthy working relationships.

This is a great course for customization – contact Emily@abckeystone.org to bring it to your office and train your team together.

Benefits of Attending:

• Gain an assertiveness style
• Discover ways to develop and practice positive assertiveness
• Use body language to help reflect your assertiveness
• Learn how to communicate effectively using positive assertiveness
• Develop your personal action plan for change

Topics Covered:

• Defining assertiveness
• Learning the difference between passive, aggressive, and assertive
• Guidelines for being assertive
• A positive approach to being assertive
• Dealing with conflict
• Communication skills to be assertive
• DESK – model for being assertive
• Handling difficult styles

Our Members Say it Best:

I plan to transfer my notes from this class into action in my role and company-wide.”
– Chris Lilgore, Industrial Caulk & Seal, Inc.

Who Should Attend:

Owners, managers, field leaders, business development, marketing and human resources professionals as well those looking to grow into leadership positions will benefit from this session.

Instructor:

Sarah Bedsaul |Partnering Consultant
– As a consultant with Samaritan Consulting Group, Sarah brings more than a decade of knowledge and experience from her background in the overall operation of small and midsized companies.

Her focus throughout her career has been on how operations and human resources work together to create a cohesive employee culture, which increases profits through retention and increased productivity. This has created a unique platform for serving family business owners and leaders with limited internal HR departments or growing companies who need support and insight.

Sarah has spent decades cultivating her knowledge through multiple continued education courses and holds a PHR certification in human resources as well as a certification as a business coach.

Outside of work, Sarah advises the Lancaster Chamber of Commerce’s Human Capital Management team and York County’s small business workshops and fights for diversity, equity, and inclusion as a proud Welcoming Workplace member of York County.

Sessions in this Series:

• March 6, 2024 – Delegating for Results
• April 3, 2024 – Building Accountability
• May 1, 2024 – Successfully Managing Change
• June 5, 2024 – Conflict Management
• July 10, 2024 – Time Management
• August 7, 2024 – Providing Quality Customer Service
• September 4, 2024 – Positive Assertiveness

Individual or a company representative registered for a total of fourhttps://abckeystone.org/event/providing-quality-customer-service-professional-development-2/ out of seven sessions within the Professional Development series will receive a one hour free consulting session at Samaritan Business Consulting (session one hour in length).

Registration Details:

Preferred registration date: Seven days prior to session date

Price includes: three hours of instruction, hands-on activities and course materials

If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.

ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling the Chapter office: (717) 653-8106.

EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, payments may be deductible by members as an ordinary, necessary business expense. See your accountant for details.

ABC Keystone Membership can help you advance your business!
Contact Mike Bachman, Director of Membership, to find out more.