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Virtual Training is available, please see the calendar below.
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April 2020
NO-COST VIRTUAL TRAINING: COVID-19 and Dealing with a Pandemic – Implementing a Response for the Workplace
No Cost Virtual Training: Protect your Workplace and your Employees from COVID-19 | Discover how you can implement programs to protect your workplace from COVID-19; Gain insight on CDC and OSHA guidelines to assist with protecting your workers; Maintain efforts to help slow the spread of the virus; Gain answers to your most pressing questions | Webinar provided by ABC Keystone
Find out more »May 2020
Quality Customer Service
Part of the Professional Development Series | Keys to Attract and Retain Customers. Gain insight into your Customer Service Culture, what leads to dissatisfaction & the processes you can implement to grow solid, lasting relationships within the industry.
Find out more »Productive Conflict: Communication, Conflict Resolution and Negotiation Skills
Create Positive Working Relationships with Confidence - This comprehensive, interactive course explores how to approach difficult situations for positive results. Learn to choose and execute strategies that best fit the situation, successfully handle conflict and build cooperation.
Find out more »Understanding Financials for Non-Accountants
Part of the Leadership Development Series. Learn how to interpret Profit and Loss statements and what numbers are important in your business.
Find out more »Conducting Investigations, Disciplining, and Terminating Employees
Part of the Human Resources Management Academy. Determine appropriate action in a difficult situation. Learn more about conducting a professional internal employee conduct investigation, effective disciplinary action and termination processes, steps in a progressive disciplinary action process, typical disciplinary action steps for a variety of infractions, key issues to consider to ensure fair investigation outcomes, and maximizing legal compliance and minimizing legal risks.
Find out more »