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Events, Education & Training Calendar
We are passionate about
free enterprise advocacy,
workforce education and training,
business-to-business connections,
career pathway development, and
instilling a safety culture—
in all sectors of the construction industry.
Members SAVE! Learn more
Select education & training seminars may be open to non-members.
We can customize classes for you at the Chapter training facility or your site!
Contact kevin@abckeystone.org (Safety) or barbara@abckeystone.org (Career Development) for more information.
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If you have any difficulties registering, please call (717) 653-8106.
Providing Quality Customer Service – Professional Development
August 2 @ 8:00 am - 11:00 am
$150.00 – $1,150.00
Providing Quality Customer Service
Part of the Professional Development Series
August 2, 2023 | 8:00 am – 11:00 am
at ABC Keystone Headquarters
135 Shellyland Road
Manheim, PA 17545
Keys to Attract and Retain Customers
Seminar Description:
Gain insight into your Customer Service Culture, what leads to dissatisfaction and the processes you can implement to grow solid, lasting relationships within the industry.
This is a great course for customization – contact Barbara@abckeystone.org to bring it to your office and train your team together.
Benefits of Attending:
- Offer consistently excellent customer service
- Improve standing in the marketplace
- Manage the customer experience rather than “winging it”
- Gain practice in dealing with challenging situations
- Handle difficult customers and situations while preserving relationships
- Establish procedures for consistent execution
Topics Covered:
- How to evaluate your customer service standards
- Reasons behind customer dissatisfaction
- Positive behaviors and avoiding customer service issues
- Personal and organizational professionalism
- Process and outcomes for consistently excellent customer service
Who Should Attend:
Owners, managers, field leaders, business development, marketing and human resources professionals as well those looking to grow into leadership positions will benefit from this session.
Instructor:
Karen Snyder – Karen is currently the Global Vice President of Talent Management for Ultra, a global defense company based in the UK, where she is responsible for oversight of employee development, succession planning, learning and development and employee engagement for 5000 employees worldwide. She has a variety of both international and domestic Human Resources experience and has spent numerous years working as a Human Resources Executive, where she was responsible for organizational design, recruitment, retention and development of key employees. She has designed and presented leadership trainings in 4 countries and integrated three businesses globally. Karen is well versed in DE&I programs as well as coaching, mentoring and development of leadership from Emerging Leaders to Executives.
Karen holds a Bachelor’s Degree in Business Administration and professional certifications including SPHR, and SHRM-SCP. She is a co-active trained Executive Coach, serves on the Board of Directors and Professional Development Committee for Lancaster SHRM, is a co-chair for the HCM Series with the Lancaster Chamber, is a certified yoga instructor and volunteers as a teacher for Junior Achievement.
Sessions in this Series:
- March 1, 2023 – Delegating for Results
- April 5, 2023 – Building Accountability
- May 3, 2023 – Successfully Managing Change
- June 7, 2023 – Conflict Management
- July 12, 2023 – Time Management
- August 2, 2023 – Providing Quality Customer Service
- September 6, 2023 – Positive Assertiveness
Individual or a company representative registered for a total of four out of seven sessions within the Professional Development series will receive a one hour free consulting session at Samaritan Business Consulting (session one hour in length).
Registration Details:
Preferred registration date: Seven days prior to session date
Price includes: three hours of instruction, hands-on activities and course materials
If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.
ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling the Chapter office: (717) 653-8106.
EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, payments may be deductible by members as an ordinary, necessary business expense. See your accountant for details.
ABC Keystone Membership can help you advance your business!
Contact Mike Bachman, Director of Membership, to find out more.
