Providing Quality Customer Service

Part of the Professional Development Series

August 7, 2024 | 8:00 am – 11:00 am

at ABC Keystone
135 Shellyland Road
Manheim, PA 17545

Keys to Attract and Retain Customers

Seminar Description:

Gain insight into your Customer Service Culture, what leads to dissatisfaction, and the processes you can implement to grow solid, lasting relationships within the industry.

This is an excellent course for customization – contact Emily@abckeystone.org to bring it to your office and train your team together.

Benefits of Attending:

• Offer consistently excellent customer service
• Improve standing in the marketplace
• Manage the customer experience rather than “winging it.”
• Gain practice in dealing with challenging situations
• Handle demanding customers and situations while preserving relationships
• Establish procedures for consistent execution

Topics Covered:

• How to evaluate your customer service standards
• Reasons behind customer dissatisfaction
• Positive behaviors and avoiding customer service issues
• Personal and organizational professionalism
• Process and outcomes for consistently excellent customer service

Who Should Attend:

Owners, managers, field leaders, business development, marketing, human resources professionals, and those looking to grow into leadership positions will benefit from this session.

Instructor:

Sarah Bedsaul |Partnering Consultant
– As a consultant with Samaritan Consulting Group, Sarah brings more than a decade of knowledge and experience from her background in the overall operation of small and midsized companies.

Her focus throughout her career has been on how operations and human resources work together to create a cohesive employee culture, which increases profits through retention and increased productivity. This has created a unique platform for serving family business owners and leaders with limited internal HR departments or growing companies who need support and insight.

Sarah has spent decades cultivating her knowledge through multiple continued education courses and holds a PHR certification in human resources as well as a certification as a business coach.

Outside of work, Sarah advises the Lancaster Chamber of Commerce’s Human Capital Management team and York County’s small business workshops and fights for diversity, equity, and inclusion as a proud Welcoming Workplace member of York County.

Sessions in this Series:

• March 6, 2024 – Delegating for Results
• April 3, 2024 – Building Accountability
• May 1, 2024 – Successfully Managing Change
• June 5, 2024 – Conflict Management
• July 10, 2024 – Time Management
• August 7, 2024 – Providing Quality Customer Service
• September 4, 2024 – Positive Assertiveness

Individuals or a company representative registered for four out of seven sessions within the Professional Development series will receive a one-hour free consulting session at Samaritan Business Consulting (session one hour in length).

Registration Details:

Preferred registration date: Seven days before the session date

Price includes: three hours of instruction, hands-on activities, and course materials

If you must cancel for any reason, please get in touch with us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.

ABC Members may select the option to be invoiced. Non-members will need to please pay at the time of registration either via credit card payment online or by calling the Chapter office: (717) 653-8106.

EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, members may deduct payments as an ordinary, necessary business expense. See your accountant for details.

ABC Keystone Membership can help you advance your business!
Contact Mike Bachman, Director of Membership, to find out more.