Events, Education & Training Calendar

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Conflict Management – Professional Development

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Improve Outcomes Through Positive Strategies! | Discover how to choose and execute the strategy that best fits your situation to successfully handle conflict while developing cooperation with co-workers and organizations. | Part of the Professional Development Series

Register $150.00 – $1,150.00

Understanding Financials for Non-Accountants – Leadership Development

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Learn how to interpret Profit and Loss statements and what numbers are important in your business. | Part of the Leadership Development Series - ABC Keystone's Leadership Development Series features nine, interactive sessions covering communications styles, networking, financials, self-management, goal setting and more. This comprehensive series provides tools for attendees to achieve the next level in their leadership styles to better inspire their teams.

Register $150.00 – $1,620.00

Effective Recruiting & Hiring – Part of the Human Resources Management Academy – Virtual Course

VIRTUAL COURSE: Brand Your Company to Attract the Right Talent | Help your organization succeed and grow using effective recruiting strategies and sources. Create an attractive employment brand and advertisements; establish an effective hiring process, looking from within; understand legalities during interviewing;, and develop resources for handling difficult hiring topics. Learn how to face the challenge for top talent while the qualified candidate pools are shrinking.

Register $150.00 – $2,000.00

Behavioral-based Interviewing – Part of the Human Resources Management Academy – Virtual Course

VIRTUAL COURSE: Hiring the Right Fit for the Position & Culture | Determine a candidate’s potential for success! Develop your own "STAR" interview questions that target critical competencies. Learn interviewing techniques for organizational cultural fit and values and gain hands-on interviewing activities followed by coaching to refine your interviewing skills!

Register $150.00 – $2,000.00

Providing Quality Customer Service – Professional Development

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Keys to Attract and Retain Customers | Gain insight into your Customer Service Culture, what leads to dissatisfaction & the processes you can implement to grow solid, lasting relationships within the industry. | Part of the Professional Development Series

Register $150.00 – $1,150.00

Coaching Employees, Performance Feedback & Appraisals – Part of the Human Resources Management Academy – Virtual Course

VIRTUAL COURSE: Best Practices for Expectations, Goals & Appraisals | Gain best practices on developing and delivering performance appraisals and beyond! Build organizational efficiency by ensuring that individuals perform to the best of their ability and develop their potential through coaching and appropriate rewards.

Register $150.00 – $2,000.00

Conducting Investigations, Disciplining, and Terminating Employees – Part of the Human Resources Management Academy – Virtual Course

VIRTUAL COURSE: Deal with Tough Issues Legally & Effectively | Determine appropriate action in a difficult situation. Learn more about conducting a professional internal employee conduct investigation, effective disciplinary actions and termination processes, steps in a progressive disciplinary action process, typical disciplinary action steps for a variety of infractions, key issues to consider to ensure fair investigation outcomes, and maximizing legal compliance and minimizing legal risks.

Register $150.00 – $2,000.00

Employee Orientation, Training, and Development – Part of the Human Resources Management Academy – Virtual Course

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

VIRTUAL COURSE: Onboarding, Career Ladders & Promotion Planning | Go beyond the nuts and bolts by providing key elements for effective employee orientation programs. Invest in your most valuable resources, provide the ladders and roadmaps for success, and successfully grow your own leaders!

Register $150.00 – $2,000.00