Career Development
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- Career Development
Providing Quality Customer Service – Professional Development
Manheim Office 135 Shellyland Road, Manheim, PA, United StatesKeys to Attract and Retain Customers | Gain insight into your Customer Service Culture, what leads to dissatisfaction & the processes you can implement to grow solid, lasting relationships within the industry. | Part of the Professional Development Series
Employment Assessments – Part of the Human Resources Management Academy – Virtual Course
VIRTUAL COURSE: Incorporating Assessments Into Hiring & Staff Development | Maximize the opportunity to get to know your candidates! Understand how to review the individual participant assessment and predict performance to make the right hire.
Coaching Employees, Performance Feedback & Appraisals – Part of the Human Resources Management Academy – Virtual Course
VIRTUAL COURSE: Best Practices for Expectations, Goals & Appraisals | Gain best practices on developing and delivering performance appraisals and beyond! Build organizational efficiency by ensuring that individuals perform to the best of their ability and develop their potential through coaching and appropriate rewards.
Conducting Investigations, Disciplining, and Terminating Employees | Human Resources Management Academy
Deal with Tough Issues Legally & Effectively | Determine appropriate action in a difficult situation. Learn more about conducting a professional internal employee conduct investigation, effective disciplinary actions and termination processes, steps in a progressive disciplinary action process, typical disciplinary action steps for a variety of infractions, key issues to consider to ensure fair investigation outcomes, and maximizing legal compliance and minimizing legal risks.
Employee Relations and Engagement | Human Resources Management Academy
Live, Online Virtual CourseCultivate an environment of employee engagement and reap the rewards! Team workers will be more productive, customers will be happier, and your business will be more profitable.
Employee Orientation, Training, & Development
Live, Online Virtual CourseKey elements of effective employee orientation include identifying and using competencies for positions, conducting a skills gap analysis, and creating development plans. Succession planning for key roles, developing career ladders, and promoting internal leaders with clear evaluation competencies are also essential.
Pay, Benefits, and Other Rewards | Human Resources Management Academy
Live, Online Virtual CourseLearn to establish a compensation structure and variable pay plans, start by evaluating jobs, managing merit increases, and crafting executive compensation. Develop benefit strategies and benchmark both benefits and cafeteria plans.
STP: Planning & Scheduling
Manheim Office 135 Shellyland Road, Manheim, PA, United StatesLearn to prepare, communicate, and execute a plan while maximizing efficiencies with scheduling software in both the field and office. Understand the value of savings through intentional scheduling practices, and increase project quality and team harmony through thoughtful planning.
Project Management
Manheim Office 135 Shellyland Road, Manheim, PA, United StatesComprehensive, 6-week course will yield immediate and lasting results in new efficiencies, effectiveness, and communications in all aspects of the project, from pre-bid presentations through the final payment.