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Behavioral-based Interviewing – Part of the Human Resources Management Academy – Virtual Course

VIRTUAL COURSE: Hiring the Right Fit for the Position & Culture | Determine a candidate’s potential for success! Develop your own "STAR" interview questions that target critical competencies. Learn interviewing techniques for organizational cultural fit and values and gain hands-on interviewing activities followed by coaching to refine your interviewing skills!

Register $150.00 – $2,000.00

Providing Quality Customer Service – Professional Development

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Keys to Attract and Retain Customers | Gain insight into your Customer Service Culture, what leads to dissatisfaction & the processes you can implement to grow solid, lasting relationships within the industry. | Part of the Professional Development Series

Register $150.00 – $1,150.00

Coaching Employees, Performance Feedback & Appraisals – Part of the Human Resources Management Academy – Virtual Course

VIRTUAL COURSE: Best Practices for Expectations, Goals & Appraisals | Gain best practices on developing and delivering performance appraisals and beyond! Build organizational efficiency by ensuring that individuals perform to the best of their ability and develop their potential through coaching and appropriate rewards.

Register $150.00 – $2,000.00

Conducting Investigations, Disciplining, and Terminating Employees – Part of the Human Resources Management Academy – Virtual Course

VIRTUAL COURSE: Deal with Tough Issues Legally & Effectively | Determine appropriate action in a difficult situation. Learn more about conducting a professional internal employee conduct investigation, effective disciplinary actions and termination processes, steps in a progressive disciplinary action process, typical disciplinary action steps for a variety of infractions, key issues to consider to ensure fair investigation outcomes, and maximizing legal compliance and minimizing legal risks.

Register $150.00 – $2,000.00

Employee Orientation, Training, and Development – Part of the Human Resources Management Academy – Virtual Course

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

VIRTUAL COURSE: Onboarding, Career Ladders & Promotion Planning | Go beyond the nuts and bolts by providing key elements for effective employee orientation programs. Invest in your most valuable resources, provide the ladders and roadmaps for success, and successfully grow your own leaders!

Register $150.00 – $2,000.00

135 Shellyland Road, Manheim, PA 17545 | (717) 653-8106
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