at ABC Keystone
135 Shellyland Road
Manheim, PA 17545
Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. It’s OK to be assertive. In fact, positive assertiveness will help you create and maintain honest, healthy working relationships.
This is a great course for customization – contact Barbara@abckeystone.org to bring it to your office and train your team together.
I plan to transfer my notes from this class into action in my role and company-wide.”
– Chris Lilgore, Industrial Caulk & Seal, Inc.
Owners, managers, field leaders, business development, marketing and human resources professionals as well those looking to grow into leadership positions will benefit from this session.
– Leslie Wireback is an experienced human resources professional with over 20 years working in human resources, from departments of one to CHRO, and now a consultant. She is well-versed in the challenges of balancing employee relations and managing business needs and expectations.
She is actively engaged as a volunteer with the Lancaster Society for Human Resource Management (SHRM), where she currently serves as President and is a member of the Communications Committee. Additionally, she is the Director of the Lancaster County Workforce Development Board and participates in the Career Ready Lancaster! Coalition.
Leslie holds a BS in Business Administration and a Master of Business Administration from Millersville University. She is a graduate of Newfield Network’s Coaching Certification program.
Individual or a company representative registered for a total of fourhttp://abckeystone.org/event/providing-quality-customer-service-professional-development-2/ out of seven sessions within the Professional Development series will receive a one hour free consulting session at Samaritan Business Consulting (session one hour in length).
Preferred registration date: Seven days prior to session date
Price includes: three hours of instruction, hands-on activities and course materials
If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.
ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling the Chapter office: (717) 653-8106.
EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, payments may be deductible by members as an ordinary, necessary business expense. See your accountant for details.
ABC Keystone Membership can help you advance your business!
Contact Mike Bachman, Director of Membership, to find out more.