Discover Keys to Attract and Retain Customers! Gain insight into your Customer Service Culture! Discover what leads to dissatisfaction and the processes you can implement to grow solid, lasting relationships within the industry.
Successful Interactions Result in Win-Win Outcomes! | Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. It’s OK to be assertive. In fact, positive assertiveness will help you create and maintain honest, healthy working relationships.
March 28 & April 4, 2022 | Create Positive Working Relationships with Confidence - This comprehensive, interactive course explores how to approach difficult situations for positive results. Learn to choose and execute strategies that best fit the situation, successfully handle conflict and build cooperation.
Improve Outcomes Through Positive Strategies! | Discover how to choose and execute the strategy that best fits your situation to successfully handle conflict while developing cooperation with co-workers and organizations.
Successful Interactions Result in Win-Win Outcomes! | Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings.
Make Better Decisions so You Can Live and Lead with Confidence! | Every decision has consequences. We have all scratched our heads as we’ve witnessed smart and successful people take foolish risks that tarnish their careers. Yet, taking some risk is critical in order to grow and lead a fulfilling life. This course, based on the recently released book of the same title, puts forth a model to help leaders embrace wise risks and avoid foolish ones.
Successful Interactions Result in Win-Win Outcomes! | Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. | Part of the Professional Development Series
Hybrid Event | Members Can Attend In-person or Virtually..
Develop Talent, Streamline Processes & Increase Team Output! | Successful delegation, one of a manager’s most important skills, helps you tap staff potential, accomplish much more, and devote efforts to your most critical tasks. | Part of the Professional Development Series
Building Accountability for Successful Teams | How do you and your team measure results? Master the skills needed to address personal and work accountability successfully. | Part of the Professional Development Series
