Discover Keys to Attract and Retain Customers! Gain insight into your Customer Service Culture! Discover what leads to dissatisfaction and the processes you can implement to grow solid, lasting relationships within the industry.
Create 3-Dimensional Spreadsheets, Use Logical Formulas & Create Charts! Learn the skills and concepts necessary to create and use three-dimensional spreadsheets and use logical formulas. Use Excel’s database functions and create charts. This is an interactive, hands-on learning experience! Course prerequisite: Must have Excel – Basics or equivalent experience.
October 28, November 4 & 11, 2021 | Sound Documentation & Site Management Processes | Recognize the roles and responsibilities of all contracted parties on a project. Understand how contract documents can be helpful in solving problems and conflicts as they arise on the jobsite. Develop positive relationships with construction partners to reduce time impacts. Establish good documentation practices and site management processes. | Class frequently sells out! All six units needed for STP certification. Units do not need to be taken in order.
Helping Leaders Achieve Their Vision! Even the most successful leaders occasionally find running a business more challenging than expected. Working longer hours and getting lower returns in time and financial investments become unfortunate outcomes. This course is designed to help leaders simplify, clarify and achieve their vision.
Successful Interactions Result in Win-Win Outcomes! | Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. It’s OK to be assertive. In fact, positive assertiveness will help you create and maintain honest, healthy working relationships.
Power Up Your Presentations with Advanced Features. Enhance your current knowledge to take your PowerPoint skills to the next level! This course is intended to help users become familiar with a more advanced selection of features in Microsoft PowerPoint. We will cover how to change the PowerPoint environment, create customized presentations, and more.
Workshop Your Goals for Quantifiable Results! High achievers know how to achieve their goals. If you feel stagnated or are looking for that push to improve your potential, this class will help you chart the course for goal realization for you and your team. Discover the discipline and daily practices needed to reach your goals | Part of the Leadership Development Series | Part of the Leadership Development Series
Create Versatile Leaders for Effective Teams! | November 9, 17 & 23, 2021 | This interactive course will provide practice in communication skills, time management, focus, motivation, leadership, planning and problem-solving through role-playing and other classroom activities. It takes place over three weeks in order to apply what is learned and develop skills that stick and continue to grow. Limited to 20 students.
Exclusively for HR Professionals in ABC Keystone Contracting Firms. Get together with fellow HR professionals to share experiences and help one another improve personal and company performance in an encouraging environment. Offered quarterly.
Protecting Worksheets, Manipulate Data, Creating & Using Macros!! This is an interactive, hands-on learning experience! Course prerequisite: Must have Excel – Intermediate I or equivalent experience. SAVE - Register for the series of four Excel classes for the price of three!
