Improve your customer service skills and develop enhanced customer service standards!
Get organized and manage your time for increased effectiveness and efficiency! Learn the skills to manage your time, achieve more, and be more effective.
March 2019 - September 2019 | Today’s companies are faced with challenges in attracting, motivating, educating, and retaining employees. Survival can depend on finding and/or developing people. This comprehensive series of seven individual sessions provides the specialized knowledge and skills necessary for key personnel to effectively compete in today’s market and succeed!
Successful delegation is one of the most critical skills a Manager or Supervisor needs to develop. Being able to delegate successfully helps you tap the potential of your staff, helps you accomplish much more than you could working alone, and allows you to devote your time and efforts to your most critical tasks. Insight into the difficulties in managing and delegating and the provision of successful solution skills and tools.
Properly managed conflict can improve outcomes. Learn how to implement strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict. Discover how to choose and execute the strategy that best fits the situation and to successfully handle conflict while developing cooperation. This interactive training session will develop one’s skills on how to deal with conflict within the organization and with other coworkers.
April 17, 23, 30, May 7, 2019. Improve your sales performance while focusing on ways to maximize your impact on your customers!
Improve your customer service skills and develop enhanced customer service standards! Gain resources needed to offer excellent customer service and improve your standing in the marketplace. Understanding the foundation of good customer relations is key to the success of any business.
Successful Negotiations Result in Win-Win Outcomes - Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings.
Increase Efficiencies to Achieve More - Get organized and manage your time for increased effectiveness and efficiency!
September 24, October 1, 8, 15, 2019. Generating Revenue & Developing Long-Term Clients. Challenge yourself and join us at ABC Keystone for “Sales Works” – four interactive sessions that will improve your Sales Performance while focusing on ways to maximize your impact on your customers. It’s all about “Focus and awareness” in using the best “tools” in delivering your service or product in a way that fulfills the needs, wants, and values of your customer…. BETTER THAN ANYONE ELSE!
