Note: If you have any difficulties registering, please call (717) 653-8106. Thank you!
Coronavirus (COVID-19) Update:
ABC Keystone continues to prioritize your safety to help prevent the spread of COVID-19. When you visit Chapter headquarters you will now see CDC-recommended safety precautions in place including COVID-19 symptom screenings, face mask requirements, enhanced cleaning measures and the implementation of social distancing to protect your health. We thank you in advance for your cooperation as we open up under these guidelines. Please enter the building at Door 1 when you arrive.
We can customize classes for you at your site! Customized training at your site is available following a review of the location for the implementation of current CDC recommended COVID-19 safety guidelines. Please reach out to email@example.com (Safety) or firstname.lastname@example.org (Career Development) for more information.
Quality Customer Service – Part of the Professional Development Series
November 5 @ 8:00 am - 11:00 am$125 – $1100
Quality Customer Service
Part of the Professional Development Series
November 5, 2020 / 8:00 am – 11:00 am
Keys to Attract and Retain Customers
Gain insight into your Customer Service Culture, what leads to dissatisfaction and the processes you can implement to grow solid, lasting relationships within the industry.
This is a great course for customization – contact Barbara@abckeystone.org to bring it to your office and train your team together.
- Offer consistently excellent customer service
- Improve standing in the marketplace
- Manage the customer experience rather than “winging it”
- Gain practice in dealing with challenging situations
- Handle difficult customers and situations while preserving relationships
- Establish procedures for consistent execution
- How to evaluate your customer service standards
- Reasons behind customer dissatisfaction
- Positive behaviors and avoiding customer service issues
- Personal and organizational professionalism
- Process and outcomes for consistently excellent customer service
Who Should Attend:
Business Development, Sales, Marketing, Human Resource and Customer Service Professionals will benefit from this seminar.
David L. Wauls, CCE – Since 2013, Dave has been a Management Consultant-Trainer with Samaritan Business Consulting. He was previously a Senior Consultant of LMA Consulting Group. An experienced teacher, trainer and motivator, Dave came to the Lancaster area after being recruited as executive vice-president for the Lancaster Chamber of Commerce & Industry and serving as executive director of two other Pennsylvania Chambers of Commerce. He earned a Bachelor’s in Business Education from Bloomsburg University.
Dave has coached numerous on-site learning and performance seminars at organizations throughout the Susquehanna Valley. Interacting effectively with people from senior executives to frontline employees, he understands the impact of clear communication and targeted training on an organization’s bottom line. Dave has conducted numerous onsite learning and performance seminars, with consistent results and high ratings from both attendees and supervisors. He has created public seminars on a variety of topics, including interview training, basic and advanced supervisory programs, assertiveness and time management. Dave facilitates executive board retreats and organizational planning sessions in person and online.
Sessions in this Series:
- March 5, 2020: Delegating for Results
- July 2, 2020: Accountability for Results
- August 6, 2020: Managing Change
- September 3, 2020: Time Management
- October 1, 2020: Conflict Management
- November 5, 2020: Quality Customer Service
- December 3, 2020: Positive Assertiveness
REGISTER FOR THE ENTIRE SERIES AT A DISCOUNT!
You may register for the entire series at any point; additional session dates to be announced.
Individual or a Company representative registered for a total of four out of seven sessions within the Professional Development series will receive a one hour free Consulting session, at Samaritan Business Consulting with Dave Wauls (session one hour in length).
A note regarding COVID-19:
Your health and safety are our number one priority, and all CDC-recommended safety protocols in place on the date of the event will be implemented. Total registration numbers may need to be limited to observe safety requirements. Please check back for updates, watch for update emails from the Chapter following your registration, or call our office at (717) 653-8106. Thank you in advance for your patience and cooperation. Please enter Door 1 when you arrive.
Preferred registration date: Seven days prior to session date
Price includes: 3 hours of instruction & hands-on activities, course materials, coffee and snacks
If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.
ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Kelly at the Chapter office: (717) 653-8106.
EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, payments may be deductible by members as an ordinary, necessary business expense. See your accountant for details.
ABC Keystone Membership can help you advance your business!
Contact Mike Bachman Director of Membership to find out more.