Safety, Security, Health, and Leaves of Absence Management – Part of the Human Resources Management Academy
OSHA, ADA, Violence, Fitness, Workers’ Comp & Reporting | Utilize all resources in understanding policies, procedures, guidelines, and legalities in the management of safety, security, and health.
Pay, Benefits, and Other Rewards – Part of the Human Resources Management Academy
Creative Compensation Solutions for the Modern Workforce | Create a total rewards package and understand the “win/win relationship.” Discover how to set up a compensation structure that can engage and retain the workforce.
Employee Orientation, Training, and Development – Part of the Human Resources Management Academy
Onboarding, Career Ladders & Promotion Planning | Go beyond the nuts and bolts by providing key elements for effective employee orientation programs. Invest in your most valuable resources, provide the ladders and roadmaps for success, and successfully grow your own leaders!
Employee Relations and Engagement – Part of the Human Resources Management Academy
Strategies for Retaining Your Best Talent | Cultivate an environment of employee engagement and reap the rewards! Team workers will be more productive, customers will be happier, and your business will be more profitable.
Conducting Investigations, Disciplining, and Terminating Employees – Part of the Human Resources Management Academy
Deal with Tough Issues Legally & Effectively | Determine appropriate action in a difficult situation. Learn more about conducting a professional internal employee conduct investigation, effective disciplinary actions and termination processes, steps in a progressive disciplinary action process, typical disciplinary action steps for a variety of infractions, key issues to consider to ensure fair investigation outcomes, and maximizing legal compliance and minimizing legal risks.
Dynamic Crew Leadership
October 3, 10 & 17, 2022 | Create Versatile Leaders for Effective Teams! | This interactive course will provide practice in communication skills, time management, focus, motivation, leadership, planning and problem-solving through role-playing and other classroom activities. It takes place over three weeks in order to apply what is learned and develop skills that stick and continue to grow. Limited to 20 students.
Coaching Employees, Performance Feedback & Appraisals – Part of the Human Resources Management Academy
Best Practices for Expectations, Goals & Appraisals | Gain best practices on developing and delivering performance appraisals and beyond! Build organizational efficiency by ensuring that individuals perform to the best of their ability and develop their potential through coaching and appropriate rewards.
Employment Assessments – Part of the Human Resources Management Academy
Incorporating Assessments Into Hiring & Staff Development | Maximize the opportunity to get to know your candidates! Understand how to review the individual participant assessment and predict performance to make the right hire.
Providing Quality Customer Service – Part of the Professional Development Series
Keys to Attract and Retain Customers | Gain insight into your Customer Service Culture, what leads to dissatisfaction & the processes you can implement to grow solid, lasting relationships within the industry.
Behavioral-based Interviewing – Part of the Human Resources Management Academy
Hiring the Right Fit for the Position & Culture | Determine a candidate’s potential for success! Develop your own “STAR” interview questions that target critical competencies. Learn interviewing techniques for organizational cultural fit and values, and gain hands-on interviewing activities followed by coaching to refine your interviewing skills!
Conflict Management – Part of the Professional Development Series
Improve Outcomes Through Positive Strategies! | Discover how to choose and execute the strategy that best fits your situation to successfully handle conflict while developing cooperation with co-workers and organizations.
Effective Recruiting & Hiring – Part of the Human Resources Management Academy
Brand Your Company to Attract the Right Talent | Help your organization succeed and grow using effective recruiting strategies and sources. Create an attractive employment brand and advertisements; establish an effective hiring process, looking from within; understand legalities during interviewing;, and develop resources for handling difficult hiring topics. Learn how to face the challenge for top talent while the qualified candidate pools are shrinking.
