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Productive Conflict: Communication, Conflict Resolution and Negotiation Skills

November 4 @ 12:00 pm - 4:00 pm

$325 – $435

Productive Conflict: Communication, Conflict Resolution and Negotiation Skills


November 4 & 10, 2020  / 12:00 pm – 4:00 pm



Create Positive Working Relationships with Confidence

Business meeting greeting and dealing concepts

This comprehensive, interactive course explores how to approach difficult situations for positive results. Learn to choose and execute strategies that best fit the situation, successfully handle conflict and build cooperation.

Informative “take away and use immediately” training in the areas of communication, conflict resolution and negotiation skills, when it comes to working with others.

Our Members Say it Best:

“What I learned today can be used for all life situations.”
– Shannon Martin, EG Stoltzfus Construction, LLC

“The training was a benefit as it helped me understand the different personalities and how I can better communicate with them.”
– Mark McAbee, Wagman Construction, Inc.

Benefits of Attending:

  • Discover the power of dialogue
  • Stay focused, even under stress
  • Learn to notice when safety is a risk
  • Create an open communication environment
  • Turn conversations into action and results

Enhance Your Understanding – Topics Covered:

  • Crucial conversations
  • Speaking through difficult circumstances
  • Persuasive v. abrasive speech
  • Listening skills development
  • Advice for handling tough conversations

Who Should Attend:

New hire, sales personnel, field supervision, project engineers and project managers, office personnel, customer service representatives, management, supervisory, up to the CEO. Looking to train in the areas of conflict resolution and negotiation skills, when it comes to working with others.


Mike Greene, Integrity Works: For over 27 years, Mike has been an exceptional sales and business leader with proven experience in business coaching and development, sales planning and execution and vertical and horizontal market expansion, while building strong and lasting relationships with clients, associates and partners. As owner of IntegrityWorks Coaching, Mike has worked with numerous business owners, sales professionals and leaders in revenue growth, operational efficiencies, strategic planning, organizational development, communication, and various forms of personal and professional accountability. He and his wife, Amy have been married for 25 years and reside in Carlisle with their three kids.

Price includes: various course materials, DiSC profile, certificate of completion and a light snack.

If you must cancel for any reason, please contact us immediately. Cancellations received less than 7 days of the start of class cannot be refunded; substitutions are permitted.

Preferred registration date: October 29, 2020

ABC Members may select the option to be invoiced. Non-members will need to please pay at time of registration either via credit card payment online or by calling Michele at the Chapter office: (717) 653-8106.

EIN: 23-1618254 – Contributions or gifts are not deductible as charitable contributions for federal income tax purposes. However, payments may be deductible by members as an ordinary, necessary business expense. See your accountant for details.

ABC Keystone Membership can help you advance your business! Contact Mike Bachman Director of Membership to find out more.




The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Member: Productive Conflict: Communication, Conflict Resolution and Negotiation Skills, starts 11/4/2020
$ 325.00
Non-member: Productive Conflict: Communication, Conflict Resolution and Negotiation Skills., starts 11/4/2020
$ 435.00
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November 4
12:00 pm - 4:00 pm
$325 – $435
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Michele Cook


ABC Keystone
135 Shellyland Road
Manheim, PA 17545 United States
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