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Conflict Management – Part of the Professional Development Series

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Properly managed conflict can improve outcomes. Learn how to implement strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict. Discover how to choose and execute the strategy that best fits the situation and to successfully handle conflict while developing cooperation. This interactive training session will develop one’s skills on how to deal with conflict within the organization and with other coworkers.

$125 – $160

Quality Customer Service – Part of the Professional Development Series

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Improve your customer service skills and develop enhanced customer service standards! Gain resources needed to offer excellent customer service and improve your standing in the marketplace. Understanding the foundation of good customer relations is key to the success of any business.

$125 – $160

Positive Assertiveness – Part of the Professional Development Series

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Successful Negotiations Result in Win-Win Outcomes - Gain valuable tools for developing your positive assertiveness resulting in win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings.

$125 – $160

Important Changes to Financial Reporting

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Maintain Compliance on Revenue Recognition and Leases | In 2019 and 2020, significant changes are in effect for presentation of GAAP-basis financial statements. Contractors could be specifically affected because of the two changes, one to revenue recognition, and the other to how to account for leases.

$35 – $50

SalesWorks!

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

September 24, October 1, 8, 15, 2019. Generating Revenue & Developing Long-Term Clients. Challenge yourself and join us at ABC Keystone for “Sales Works” – four interactive sessions that will improve your Sales Performance while focusing on ways to maximize your impact on your customers. It’s all about “Focus and awareness” in using the best “tools” in delivering your service or product in a way that fulfills the needs, wants, and values of your customer…. BETTER THAN ANYONE ELSE!

$360.00 – $470.00

Mental Fitness for Leaders: Building Healthy Teams & Organizations

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Fridays, October 4, 11, 18, 25, & November 1, 2019 / 8:00 am - 10:00 am
Learn, practice and develop a set of skills that result in health as well as personal and professional success.

$595.00 – $775.00

Developing a Social Media Marketing Plan

ABC Keystone 135 Shellyland Road, Manheim, PA, United States

Strategically Attract New Clients and Talent! Take a walk through a Social Platform Marketing Strategy, including details about audience building, tailoring content to specific audiences and reaching potential new customers and employees.

$35 – $50

135 Shellyland Road, Manheim, PA 17545 | (717) 653-8106
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